Welcome to Alien Support Center
Thank you for choosing ALIEN Smart Motorcycle Navigation Systems powered by Global Technical Solutions.
We are committed to delivering premium-quality smart riding products along with reliable customer support and hassle-free assistance. This page helps customers register their products and request support for returns, exchanges, warranty claims, or technical issues.
Product Registration
Register your ALIEN product to activate support benefits and receive faster service assistance.
Benefits of Product Registration
- Easy Warranty Support
- Faster Technical Assistance
- Product Verification
- Order & Purchase Record Support
- Priority Customer Service
- Software & Product Update Notifications
Required Details
Please keep the following information ready while registering:
- Full Name
- Mobile Number
- Email Address
- Product Name
- Order ID
- Purchase Date
- Product Serial Number (if available)
- Product Images (optional)
Return & Exchange Support
If you have received a damaged, defective, or incorrect product, you can submit a return or exchange request through our support team.
Eligible Return Reasons
- Damaged Product
- Wrong Item Delivered
- Manufacturing Defect
- Product Not Working Properly
- Missing Accessories
Important Conditions
- Product must be unused and in original packaging.
- Return requests should be submitted within the eligible return period.
- Product images or videos may be required for verification.
- Approval is subject to inspection by our support team.
Refund Policy
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method.
Refund Processing Time
- Verification Time: 2–5 Working Days
- Refund Processing: 5–7 Working Days
Please note:
- Shipping charges are non-refundable unless approved by our support team.
- Refund approval depends on product condition and issue verification.
Warranty Support
ALIEN products are designed for durability and performance. If your product faces technical issues during the warranty period, our team will assist you with troubleshooting, repair, or replacement support.
Warranty Does Not Cover
- Physical Damage
- Water Damage caused by misuse
- Accidental Damage
- Unauthorized Repairs
- Improper Installation
Technical Support
Need help with:
- Installation
- Bluetooth Connectivity
- Android Auto / Apple CarPlay
- GPS Navigation
- Screen Settings
- Product Setup
Our support team is here to assist you.
Company Information
Global Technical Solutions
64/1 A, Industrial Area,
NIT Faridabad – 121001, Haryana
GSTIN: 06AEOPB8360E1ZL
Proprietor: Pankaj Bhatia
Phone: +91 98998 89090
Support Email: care@alienavatar.in
Alternate Email: pankajbhatia@gtsgroup.co.in
Support Request Form
Please fill out the support form below with accurate details. Our team will contact you as soon as possible regarding your request.
Contact Us
Have questions about ALIEN AVATAR? We’re here to help you anytime.
Thank you for trusting ALIEN.
Ride Smart. Ride Connected.